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Website Subscription FAQ

Do you have questions about what your subscription fee covers, or what payment options are available? 

If your question isn't answered below, let us know by emailing info@webforcefive.com.au or calling 1300 909 555. 

What does my monthly fee cover?

Your monthly fee covers your subscription for your service with Web Force 5. 

It includes: 

  1. A software license to use your website platform, Continuum. 
    1. An integrated system which features CRM, CMS, Email Marketing, e-Commerce, and much more. 
  2. Hosting your website in a very secure (Tier 1) hosting environment in Australia, monitored in-house by our developers 
  3. Daily back-ups and unlimited storage
  4. Customer Support 
    1. Our friendly Melbourne based team are a phone call away when you need help, or advice
    2. If your plan includes Account Manager support, you will also receive the ability to: 
      1. Attend a complimentary 45 minute meeting once a month to review and discuss your website performance
      2. Have a direct point of contact that can assist with technical support enquiries via phone, or email 
      3. Be guided on the latest features and shown how to make the most out of  your website 
      4. Receive ongoing training for you and your team to use the website. 
  5. Ongoing software upgrades that introduce new features at no additional cost to you
  6. An SSL License for the life of your website. This is installed on your domain when the website goes live. 

Got any questions? We're happy to answer them! Call us on 1300 909 555, email your Account Manager, or shoot us an enquiry to info@webforcefive.com.au. 

What payment options are available?

When you first joined Web Force 5, you had the option of: 

  1. A monthly direct debit via Ezidebit 
  2. A yearly invoice with a 5% discount
  3. A 24 month invoice with a 10% discount. 

You can change your payment preference at any time - reach out to us and we will organise it for you!

Why doesn't the plan start when my website goes live?

Even though your website is not live to the public on your web address, it is still being hosted on our server and managed by our staff. 

We include an upfront subscription payment in your website quotation to get you started - and once the subscription is due for renewal, our Accounts team will reach out and ask if you would like to pay by invoice, or direct debit. 

We chat about this in the initial website consult, and it is outlined in the quote and agreement. Your website advisor will also mention this in your first meeting to discuss the website build. 

We're here to help - if you'd like discuss this further, let us know.